There are some things money can buy online...
For everything else, try to pick a store. This is the story of an online shoppaholic (yours truly). Firstly, I love(d) Jabong for their awesome turnaround time. And so, I kept buying stuff from them. Until, one fine day, I went real urban and decided to put away my lasting fear of making large value purchases online and ended up buying some furniture. Yes. They had another one of those sale going where you get 25% for monsoon. And with my ever growing trust in Jabong, I was quite sure where to buy it from. The stuff I bought had a 15 day turnaround time and after deciding to not listen to many people who have had horrible experience buying furniture online, I was up for a surprise.
15th day: "Hello, where's my shipment?", "Thank you for calling sir, your complaint number is ..., you will get a call within 24 hours"
17th day" "Hello, what happened to my complaint?" "Sir it seems that the product failed QC check. I am putting in a request for a call within 24 hours from concerned department"
18th day "Hello, what happened to my complain?" "Sir, the product failed QC check, I am putting in a request for call within 24 hours" "But I never got a call yesterday" "This time you will sir, trust me!" "Sure, bye".
20th day: SMS with a tracking number arrives, you check it on the courier portal(gati.com) and its not a valid number.
"Hello, my tracking number doesn't work" "Sir, it takes time for the courier portal to work with the tracking number"
Since you would be bored with all this by now, here's a pic of Kim Kardashian. No particular reason, purely to keep you motivated!
22nd day: "I want my money back!" "Sir, I am checking and it seems that the product we dispatched failed QC check" "Hello? But you already shipped it?" "No sir, QC failed" "WTF!" "Sir, I promise you are going to get a call from concerned department in 24 hours" "I never got one so far, what's happening?" "Sir if you don't get one, I will call you back" "okay, thanks!"
23rd day: "Hello sir, I am from the complaint department, we have update, your product is shipped! Gati.com tracking number is 1234567" "Mam, that one doesn't work and someone told me that product failed on QC check" "Oh wait, let me put you on hold and check" "WTF!" "Sorry sir, you were right. It failed QC check" "I WANT MY MONEY BACK!!" "Sure sir, let me put a request right away!"
That's where I am! What do you guys think?
- Have you ever had a good experience shopping furniture and other high value goods? If so, from where?
- Do you think Jabong had an inventory problem and they were just kidding around with their whole "QC failed" story?
- Do you think it is worth waiting for anything that ships in more than 3-4 days? Unless of course, it is Kim Kardashian?
11 comments:
Same thing happened when I tried to buy some Tupperware from tradus. Tradus interestingly has no telephone lines. I too had received a bogus shipping number the first time around. Took twice the time but biggest part was the constant emailing.
A lot of these new ecommerce sites with a huge funding backup are struggling to deliver a good customer service. The other day we got cheated from 'GroupOn' (it wont be right to blame GroupOn , but probably they didn't partner with a right company, crazeal).
Hope Jabong listens and quickly resolves this.
u cud have tried urban ladder. They deal with furniture only.. Online shopping has its own niggles that companies are trying to work on..
Try Urban Ladder for furniture. They are really good and professional, and deal *only* in furniture. People I know have bought stuff from them and have been happy with the turnaround time and the quality.
If it cannot be delivered in 3-4 days, it is not in their warehouse. So if the site (any ecom site) says you will get the product in days, they are going to procure it after you order from a supplier and (hopefully) ship it to you. This process is obviously riskier because it involves another party and just increases the logistical cost of making the delivery happen. The supplier might have the product in his warehouse or wait,maybe he is also out of stock and has to procure it from someone else, who knows ?
Personally I have been skeptical about ordering high value items with a high SLA no matter what site it is, because it is a little beyond my risk appetite... I have ordered a lot of books from international suppliers through Flipkart and they have almost always been delivered within promised SLA, but it still doesn't give me the confidence required to say, order my next laptop from an ecom site... As yet.
:( poor you. The fact you patiently kept calling them every single day, says a lot about your character. The strength of your character.
I have bought from Fabfurnish, furniture, and they have delivered very well. Consistently. Till now.
Hello Srijesh
We sincerely apologize for the inconvenience caused. We would like to inform you that we are investigating your query and assure you that necessary steps will be taken to make sure that such things should not happen in future. We also like to inform you that one of our customer care representative will contact you today and update you on your query.
Regards
Team Jabong
I accidentally deleted comment 2 above and do not know if there is a way to restore it. My apologies to whoever that person was.
An update, I did get a call from Jabong today and they have returned the money with a promise to fix the loop holes. I am glad these guys want to fix things. Apparently there is an email id bhushan@jabong.com where you could write, should you need to escalate such issues.
All are same...Problem with rediff site too... they honored the TAT but shipped wrong product.
All are same...Problem with rediff site too... they honored the TAT but shipped wrong product.
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